Raise a ticket to get support for issues and change requests related to your project.
Requests
Other Requests
Request for additional resource, new user access, change passwords, etc
Required fields are marked with an asterisk*
{"xsrfToken":"ed0bd867a7c347f77c4c2d79c12a2fe5d950b69f_lout","branding":{"id":"3","key":"clus","name":"Incident/Request Support for HessianAI Cluster","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#775bd4","headerLinkHoverBGColor":"#775bd4","headerBadgeColor":"#775bd4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8e614b8c-aab3-4337-9762-dde20f7aec8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTE0ZDQxNC04NDFjLTRkZmYtOWRmNi0xNzZlMWNkZWNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlNjE0YjhjLWFhYjMtNDMzNy05NzYyLWRkZTIwZjdhZWM4ZSI6WyJyZWFkIl19LCJleHAiOjE3NTIxODU5MDAsIm5iZiI6MTc1MjE4NTMwMH0.I5Z6CQbO6SpHoxfwdyazIKN_71IBil5vWE3pw2qMsEA&client=f514d414-841c-4dff-9df6-176e1cdecf7f&mode=fit","logoId":"8e614b8c-aab3-4337-9762-dde20f7aec8e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hessian.AI's portal","sharedPortalName":"Contact Hessian.AI","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hessian.AI's portal","sharedPortalName":"Contact Hessian.AI","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#8a07d0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3a1d81f-02d9-4fd2-9c13-be496d2f9139/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTE0ZDQxNC04NDFjLTRkZmYtOWRmNi0xNzZlMWNkZWNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzYTFkODFmLTAyZDktNGZkMi05YzEzLWJlNDk2ZDJmOTEzOSI6WyJyZWFkIl19LCJleHAiOjE3NTIxODU5MDAsIm5iZiI6MTc1MjE4NTMwMH0.0wAiPW4kvMGkoMk5K7GMFwIgFFpM87zjx-dXDYFSUQg&client=f514d414-841c-4dff-9df6-176e1cdecf7f&height=300&mode=fit","bannerMediaApiFileId":"b3a1d81f-02d9-4fd2-9c13-be496d2f9139","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"clus","projectId":10015,"serviceDeskId":3,"name":"Incident/Request Support for HessianAI Cluster","description":"<p>Raise a ticket to get support for issues and change requests related to your project.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"38","name":"Other Requests ","descriptionHtml":"","callToAction":"Other Requests ","introHtml":"<p>Request for additional resource, new user access, change passwords, etc</p>","icon":10550,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"35","name":"Raise an incident ticket for 42-Cluster","descriptionHtml":"","callToAction":"Raise an incident ticket for 42-Cluster","introHtml":"<p>Get support for all your cluster-related issues</p>","icon":10676,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[9],"key":""},{"id":"288","name":"Raise an incident ticket for 43-Cluster","descriptionHtml":"","callToAction":"Raise an incident ticket for 43-Cluster","introHtml":"<p>Get support for all your cluster-related issues</p>","icon":10681,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[9],"key":""},{"id":"90","name":"Request New User","descriptionHtml":"","callToAction":"Request New User","introHtml":"","icon":10511,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[14],"key":""},{"id":"30","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"37","name":"Change requests","descriptionHtml":"","callToAction":"Change requests","introHtml":"<p>Change permissions, passwords, etc</p>","icon":10550,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"36","name":"Create requests","descriptionHtml":"","callToAction":"Create requests","introHtml":"<p>Request for new account, vpn access, reset passwords, etc</p>","icon":10550,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"31","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"32","name":"Fix a cluster problem","descriptionHtml":"","callToAction":"Fix a cluster problem","introHtml":"<p>Having issues related to cluster? Raise a ticket</p>","icon":10550,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"29","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Incidents"},{"id":14,"name":"Requests"}],"orderMapping":{"12":[37],"11":[37],"10":[36],"8":[32],"9":[288,35],"14":[90,38],"7":[29,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"952e5904-bb16-36fc-969a-ee0c3b9a1bcf","appLinkName":"System Confluence","appLinkUrl":"https://hessian-ai.atlassian.net/wiki","spaceKey":"CLUS","spaceName":"Cluster Incident Management","spaceUrl":"https://hessian-ai.atlassian.net/wiki/spaces/CLUS","isServer":false},"labels":[],"projectKey":"CLUS","serviceDeskId":3,"kbLinkDomainURLs":["https://hessian-ai.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CLUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTE0ZDQxNC04NDFjLTRkZmYtOWRmNi0xNzZlMWNkZWNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxODY1MDAsIm5iZiI6MTc1MjE4NTMwMH0.YXeJK6I9VorT-n5THTf6mSlqh43VM3O1TRgw93EGzG0","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"f514d414-841c-4dff-9df6-176e1cdecf7f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":38,"projectId":10015,"issueType":{"id":"10046","name":"Submit a request or incident"},"form":{"name":"Other Requests ","descriptionHtml":"","callToAction":"Other Requests ","intro":"<p>Request for additional resource, new user access, change passwords, etc</p>","instructions":"","icon":10550,"iconUrl":"https://hessian-ai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title/Summary of the request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/38","calendarParams":{"firstDay":0,"date":"2025-07-10T22:08:20+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"952e5904-bb16-36fc-969a-ee0c3b9a1bcf","appLinkName":"System Confluence","appLinkUrl":"https://hessian-ai.atlassian.net/wiki","spaceKey":"CLUS","spaceName":"Cluster Incident Management","spaceUrl":"https://hessian-ai.atlassian.net/wiki/spaces/CLUS","isServer":false},"labels":[],"projectKey":"CLUS","serviceDeskId":3,"kbLinkDomainURLs":["https://hessian-ai.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNTE0ZDQxNC04NDFjLTRkZmYtOWRmNi0xNzZlMWNkZWNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxODY1MDAsIm5iZiI6MTc1MjE4NTMwMH0.YXeJK6I9VorT-n5THTf6mSlqh43VM3O1TRgw93EGzG0","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"f514d414-841c-4dff-9df6-176e1cdecf7f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-10-30T15:39:46.109132915Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[37,38],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Change Requests","submit":{"lock":false,"pdf":false},"templateFormUuid":"6583be28-f939-44e0-b622-a9e7727d152e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"04dfa439-dbda-426e-815b-026abb7aa97f"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"9f7f3587-c99f-4c29-b277-2e057f3afdaa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"a6f31370-8627-408a-86db-0a364063ea7e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"ad004562-6226-412d-aa5b-eca407f81e0a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"2634842c-6d43-4d4e-a1e3-d8bacbc925d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"08e1e318-16f2-4be5-bdd0-cd69f6fb1b38"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7d96b3a6-bc58-4b0f-b512-aa0e61ea233c"},"content":[{"type":"text","text":"Please note that we may require additional information to address your concerns. In such cases, we will request further details in the comments of this ticket. If we do not receive a response from you for more than a month, we assume that your issue has been resolved and will proceed to close the ticket."}]}]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"5":{"type":"at","label":"Attach any documents that could be of importance","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Your TU-ID","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cs","label":"Category the change request is related to","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Permissions","other":false},{"id":"2","label":"Passwords","other":false},{"id":"3","label":"Requirements","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"7":{"type":"ts","label":"Workspace Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"pg","label":"Explain in detail about the changes you want us to make","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""}}},"uuid":"6583be28-f939-44e0-b622-a9e7727d152e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-10-30T15:39:46.109132915Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[37,38],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Change Requests","submit":{"lock":false,"pdf":false},"templateFormUuid":"6583be28-f939-44e0-b622-a9e7727d152e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"04dfa439-dbda-426e-815b-026abb7aa97f"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"9f7f3587-c99f-4c29-b277-2e057f3afdaa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"a6f31370-8627-408a-86db-0a364063ea7e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"ad004562-6226-412d-aa5b-eca407f81e0a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"2634842c-6d43-4d4e-a1e3-d8bacbc925d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"08e1e318-16f2-4be5-bdd0-cd69f6fb1b38"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7d96b3a6-bc58-4b0f-b512-aa0e61ea233c"},"content":[{"type":"text","text":"Please note that we may require additional information to address your concerns. In such cases, we will request further details in the comments of this ticket. If we do not receive a response from you for more than a month, we assume that your issue has been resolved and will proceed to close the ticket."}]}]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"5":{"type":"at","label":"Attach any documents that could be of importance","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Your TU-ID","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cs","label":"Category the change request is related to","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Permissions","other":false},{"id":"2","label":"Passwords","other":false},{"id":"3","label":"Requirements","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"7":{"type":"ts","label":"Workspace Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"pg","label":"Explain in detail about the changes you want us to make","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""}}},"uuid":"6583be28-f939-44e0-b622-a9e7727d152e"},"linkedJiraFields":["priority"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}